This chapter provided a great review for the various ways of communicating with others on-line and I learned new terminology such as “e-mail client” which is software installed on a computer which is used to send/receive/create contacts/manage e-mail messages, etc. E-mail is probably one of the most popular form for all of us in communicating with others on-line.
One feature I plan to look into is pertaining to organizing
my email messages to determine if my work email has the functionality to
automatically have messages from a certain individual go to a folder for that
particular individual. I have certain
instances where this would be very helpful in managing my messages.
At work, we use LotusNotes and I have two personal email
accounts, one being my gmail account and the
One of my favorite features in my work email is called “stationery”
which allows me to create templates for emails I routinely send out to various
groups of individuals. I create the group
which includes individuals who should receive the email. This assists me in that I don’t have to add
them to each email every time and the likelihood that I forget someone is
eliminated. Also, because the language is the same except for who the email
pertains to, it is a huge timesaver for me in typing the same language over and
over again.
Another feature covered in this chapter related to signature
block. A few years ago, our IT
Department directed us to include a standard signature block for all employees
for every email message we sent out. A
few weeks ago, we were instructed to add a link to a Customer Service Survey
(Survey Monkey) so we could find out what our customers, both internal and
external, thought about the service they were provided.
References:
Images retrieved from:
http://d2qpgu1b5rkvmc.cloudfront.net/wp-content/uploads/2008/12/oneclient2.png
http://d2qpgu1b5rkvmc.cloudfront.net/wp-content/uploads/2008/12/oneclient2.png
http://www.onedayonejob.com/jobs/surveymonkey/
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